Frequently Asked Questions


No problem! For the Mama Bear zip tour, our guides will take you through a complete orientation and training session on the training line before you start down on the full zipline tour. The training zip is a short line just a few feet off the ground, so you will get a chance to experience using the line and get comfortable with it before you start on the actual course.  Check out our video for more information about your zipline experience.

  • Every participant is required to sign a Liability & Release Waiver. Participants under the age of 18 must have a waiver signed by a parent or guardian.
  • Zipliners must wear closed-toed shoes.
  • The zipline tour is designed for use by participants of average physical condition and who are in reasonably good health. Participants will need to climb up and down sets of stairs, must be physically able to control the speed of their travel along the zip lines by tensioning the zip line cable with gloved hand, and able to pull themselves along the zip cable a few feet in the event that they lose momentum before reaching any of the landing platforms. (These skills for using the zipline will be taught before the tour on the practice line)
  • Participants must weigh between 70 and 250 pounds.
  • The minimum age is 8 years old. Children between the ages of 8 and 12 must be accompanied by an adult, but must be able to participate independently of the adult.
  • Pregnant women and people with heart, leg, or back problems, or other serious illnesses will not be allowed to participate in the tour.
  • No one under the influence of alcohol, illegal drugs, or impairing legal drugs, will be allowed to participate in the tour.
  • Bear Mountain, LLC, reserves the right to exclude anyone from participation for medical, safety, or other reasons we deem to not be conducive to a zip line tour.

  • Every participant is required to sign a Liability & Release Waiver. Participants under the age of 18 must have a waiver signed by a parent or guardian.
  • Participants must wear closed-toed shoes.
  • The course is designed for use by participants of average physical condition and who are in reasonably good health.
  • Participants must weigh between 40 and 250 pounds and be at least 36 inches tall.
  • The minimum age is 5 years old.
  • Pregnant women and people with heart, leg, or back problems, or other serious illnesses will not be allowed to participate in the tour.
  • No one under the influence of alcohol, illegal drugs, or impairing legal drugs, will be allowed to participate in the tour.
  • Bear Mountain, LLC, reserves the right to exclude anyone from participation for medical, safety, or other reasons we deem to not be conducive to a zip line tour.

  • Every participant is required to sign a Liability & Release Waiver.
  • Participants under the age of 18 must have a signed waiver by a parent.
  • Climbers must wear closed-toed shoes.
  • Participants should be of average physical condition and in reasonably good health. Climbers must use the wall independently, aside from verbal advice. The auto-belay supports climbers and allows a gentle descent, but climbers must hoist themselves up the wall by the holds on their own strength.
  • Participants must weigh between 50 and 300 pounds.
  • Children under 15 years of age must be accompanied by an adult, but must be able to participate independently of the adult.
  • Pregnant women and people with heart, leg, or back problems, or other serious illnesses will not be allowed to participate in the tour.
  • No one under the influence of alcohol, illegal drugs, or impairing legal drugs, will be allowed to participate in the tour.
  • Bear Mountain LLC reserves the right to exclude anyone from participation for medical, safety, or other reasons we deem to not be conducive to a zip line tour.

Mama Bear Zipline is $75 for the tour. The Baby Bear High Ropes Course is $20 for two trips around the course. Use of the Bear Scramble Climbing Wall is $15 per half-hour time slot. All costs include safety gear and experienced guides for your adventure.

Cancellations are less a $15.00 per person cancellation fee. The remainder of the deposit is refundable if we are given 24-hours advance notice. No shows and cancellations within 24-hours of trip departure are not eligible for refunds. We will try to accommodate a trip change within the same year based upon availability if your change is requested within 24-hours, but we cannot guarantee this.

Reservations are always recommended for the Mama Bear zipline. We limit our Mama Bear zip tour group size to 8 participants per departure, which is every 2 hours. This enables us to provide you with the best possible experience. If you do not have a reservation, we will always do our best to accommodate you based upon our availability. Reservations are not required for the Baby Bear High Ropes Course but please call or email to ensure we are open before arriving for the course.

Guests are required to arrive at least 20 minutes before the scheduled zipline departure time. Unfortunately, we cannot give refunds for late arrivals. If you do not make your departure time, we still have all the same expenses, and may have turned others away from tours to accommodate your group. Therefore, we cannot refund no-shows the day of the trip. we can be somewhat more flexible for the climbing wall, but, again, we can’t guarantee another time that day, and you risk having to wait a longer period while other groups use the wall.

Plan to spend 2 hours on the zip tour, from arrival to landing. Our zipline course is 2700 feet long, consisting of 7 ziplines.

You will need to wear closed-toed shoes (such as tennis shoes). Wear comfortable clothing, but please avoid anything loose (no scarves, etc.). Long hair will need to be tied back. Women should not wear skirts; very short shorts are not recommended, as they are not as comfortable while wearing your harness. Dress for the weather forecasted for the day of your tour. We do operate in the rain, so please be prepared. Valuables such as jewelry, cell phones, purses, and wallets are best left locked up at our base location. Consider leaving all other valuables at home or locked in your car. Bear Mountain LLC is not responsible for property lost, damaged, or stolen during your tour or climb.

Zipline participants are fitted with a seat harness, a trolley system, two lanyards with secure clips, gloves, and a helmet. The equipment is similar to rock climbing equipment, but specifically designed for a zipline tour. The equipment for the Bear Scramble consists of a harness for the auto-belay. Gloves are not needed for this climb.

We conduct our tours rain or shine. However, the course will be closed if there is lightening within a certain distance, or extreme winds. Advance notice of closing is not always possible. If we know in advance that we must close, we will try to notify you as soon as we can. If your tour is cancelled due to weather, you may rebook for another time, or we will refund the purchase price of your tour. Tours that were interrupted mid-course are reimbursed as either a full or partial refund depending on location of your tour along the zipline course at time of cancellation. Please dress according to weather. Although rain jackets and/or pants are appropriate, rain ponchos cannot be worn with our safety gear.

All adventure activities involve certain inherent risks. We have taken numerous steps to reduce the risks involved in the activities we offer. Our ziplines and climbing wall were built by INNER QUEST, Inc, and meet or exceed the industry guidelines set by the Association for Challenge Course Technology. Our guides all complete a intensive training and qualification program. Zipline riders must complete a basic orientation and training on a practice line to learn the basics of ziplining before starting on the course itself.

Many people with a fear of heights find they can easily enjoy both ziplining and wall-climbing. Everyone on the zipline tour is double-clipped to a steel cable at all times. Our guides are trained to follow a rigid set of safety procedures, and accompany you through every part of the zip tour to answer your questions and provide additional support. On the climbing wall, you are always supported by the auto-belay, and our guides are always present to give advice on an assent path, or general support. You are always in charge of how quickly you climb, and how high you decide to go.

We’re sorry; both ziplining and climbing are too risky for pregnant women, and the required gear would be uncomfortable for you, as well as of unknown safety for your baby.

We are open all year, and ziplining in the winter is still a lot fun if you are prepared for it. Clothing designed for skiing, including base layers or long underwear, ski pants, sweaters or vests, ski jackets, and a warm hat are recommended for colder days. Please note that most gloves will not fit under the standard gloves you will need to wear for ziplining, but glove liners are a good idea on very cold days. Again, be prepared for the forecasted weather on the day of your visit and dress accordingly.

From the parking lot, walk up the small graveled hill, where our office will be on the right.

For any other questions, please contact us at 540-743-1733 or at info@BearMountainAdventure.com. We look forward to your visit!